Frequently Asked Questions
Winter Snow Removal
Method of invoicing and payment
We invoice for our service in two equal installments in mid- November and mid-January. Invoices are sent by email to our clients and may be paid by eTransfer or by cheque. If you do not have access to email, invoices will be mailed to your home address
My car is in the driveway
If area around your car is accessible by our equipment, our crew will clear around cars that are in the driveway. If you are not able to move your vehicle, we recommend that cars be parked as close to the top and side of the driveway as possible. If it is possible to move the car on to the roadway, especially during the second clearing, it will ensure a full clearing of the driveway.
Ice-melt service
Snow removal service does not include ice-melt or adding abrasives to driveways or walkways. During freezing or icy conditions, it is the homeowner’s sole responsibility to determine when or if ice-melt or abrasive products are needed, and to apply such products as necessary.
The municipal plow comes by after my driveway has been cleared
If required, a second driveway clearing will occur after the municipality snowplows pass. For smaller snowfall amounts (generally less than 8 cm) only a single clearing may be required depending on outside temperatures and melting conditions and this single clearing will occur after the snowfall ends.
Minimum snow fall cleared
Snow removal will occur for each snow event of 5 cm or more. Assuming no restrictions on local road travel, generally the first driveway clearing will take place in the final two hours of the snowfall forecast period when snowfall has tapered and at least 80% of forecasted accumulation has occurred.
Driveway markers
Before the snow season starts, we will put markers at the end of your driveway to identify the boundaries of the asphalt and minimize any potential damage to lawns or gardens. If we do accidentally damage your lawn during snow removal, it will be repaired at our expense in the spring. The driveway markers will be removed at the end of the snow season.
Immovable objects in my driveway
Any movable objects in your driveway (planters, Christmas light cords…etc) should be removed on a forecast snow day. If there are immovable objects, they should be clearly marked by the homeowner with protective markers that are clearly visible in the snow.
Snow removal time
During a snow event Lakeside is not able to provide a guarantee on when the initial snow removal will occur as we cannot predict when snowfall will end and whether access roads will be passable. The timing of snow removal will vary from storm to storm and can occur at any time of the day or night as may be required. If the service for walkways and entrances is purchased, this clearing is done separately from homeowner driveways and walkways and entrances will only be cleared one time after the snow event is over.
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